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Kevin Kenerson11 September 2024

Lending a Hand ft. Kevin Kenerson

4Frameworks
10Insights

Frameworks in this episode

Insights & moments

The myth-busts, hot takes, explainers, and tools worth keeping.

Hot Take· 2

Hot Take09:00

Kenerson Doesn't Believe Every Child Has to Attend College

Kenerson says college helped him mature and become a better operator, but he does not treat it as the only acceptable path for his children. He sees targeted schooling for trades such as HVAC or electrical work as a credible alternative, especially for a hard worker.

  • He does not require his children to follow his college path.
  • He believes hard work can produce substantial results outside college.
  • He supports relevant schooling when a chosen trade requires it.
  • He still credits college with preparation and maturity.

I don't necessarily have to have the kids go to college

Kevin Kenerson · 09:30

I think college does prep you for it and it ALS also matures you a little bit more

Kevin Kenerson · 10:00
#college#trades#parenting#career paths
Hot Take29:30

Originators Don't Have to Wait for the Mortgage Market to Improve

Kenerson rejects the idea that loan originators must wait for better rates or easier conditions. He says they can pursue market share, contact more agents, make more presentations, and generate business through their own activity.

  • Many originators left the industry after rates rose.
  • Kenerson rejects waiting for the market to create opportunity.
  • He points to agents, presentations, and market-share activity as controllable levers.
  • The amount of business created depends partly on what the originator puts into the market.

go to the market you can create whatever business that you want you don't have to wait for the market to come to you

Kevin Kenerson · 30:00

you can go after more market share uh you can go after more agents you can do more presentations

Kevin Kenerson · 30:30
#loan origination#sales activity#market share#adversity

Explainer· 1

Explainer24:00

Lending Hand's Marketing Growth Created Its Next Hiring Bottleneck

Lending Hand has expanded into investment and DSCR lending while increasing advertising and marketing hires. Kenerson says the stronger marketing engine is now bringing in enough business that the company must add sales support without relaxing its hiring standards.

  • The company has entered investment and DSCR lending.
  • Kenerson believes those products are under-advertised.
  • Recent hiring has favoured advertising and marketing over sales support.
  • More inbound business has made support capacity the next constraint.
  • Kenerson remains cautious because a wrong hire can be difficult to remove.

we have we're beginning to hire more advertising and more marketing than we are sales support

Kevin Kenerson · 25:00

we've built out the marketing so much now we're in trouble because we have so much business coming in the door

Kevin Kenerson · 25:00
#marketing#capacity#hiring#mortgage products

Story· 4

Story03:30

Why Kenerson Left a Stable Accounting Job for Mortgages

Kenerson studied accounting, graduated in three years, and took a hospital staff-accountant role before deciding the repetitive work did not suit him. Inspired partly by a cousin already in mortgages, he entered the business in 2003 and built his early production by visiting real estate agents in person.

  • He accelerated college and graduated in three years.
  • The repetitive monthly accounting cycle left him wanting more interaction.
  • His cousin Amy was the only mortgage originator he knew.
  • He built relationships with real estate agents by walking into offices and setting appointments.
  • Commission uncertainty did not scare him because he believed he could succeed.

I didn't know that you could cold call all I all I did is I went after real estate agents

Kevin Kenerson · 05:00

I beat the streets I walked the streets it was just old school

Kevin Kenerson · 05:30
#career change#mortgages#relationship sales#entrepreneurship
Story07:30

Watching His Father Run a Company Made Ownership Feel Possible

Kenerson traces his entrepreneurial ambition to his father, a commercial artist who owned a company. As the youngest of seven, he often went to work with his father, felt proud of him, and began imagining company ownership at a young age.

  • His father owned a commercial-art business.
  • Kenerson remembers wanting to own a company from around age 12.
  • Going to work with his father made entrepreneurship visible and attractive.
  • He considered medical careers before rejecting the long schooling path.

I was probably 12 the very first time that I knew that I was going to own a company

Kevin Kenerson · 07:30

I would go into work with him all the time and yeah just I was proud of him

Kevin Kenerson · 12:00
#entrepreneurship#fatherhood#role models#career ambition
Story18:00

Kenerson's Two-Year Grind Cost Him Memories of His Baby Daughter

While describing the effort behind surviving difficult mortgage markets, Kenerson names a painful personal cost. For roughly two years he says he worked from about 6 a.m. until 2 a.m., and he now does not remember his daughter as a baby.

  • The intense work period lasted about two years.
  • His days ran from approximately 6 a.m. to 2 a.m.
  • He directly connects the workload with missing memories of his daughter as a baby.
  • The story adds a personal warning to his praise of drive and resilience.

unfortunately I don't remember my daughter as a baby that's the sad part about it because we were working so much

Kevin Kenerson · 18:30

we would get up at 6:00 in the morning go to bed at 2:00 at night and it was like that for like 2 years

Kevin Kenerson · 18:30
#overwork#family#sacrifice#mortgage downturn
Story32:30

His Children Wrote About Camping, Not Disney

Kenerson wants to grow Lending Hand while reclaiming more time with his family as his oldest child begins driving. He recalls taking the children to Disney and camping in the same summer, only for their school writing to focus on the simple camping trip and its shared time together.

  • His oldest child being 15 made the speed of time feel urgent.
  • He tries to attend his children's baseball, softball, and wrestling events.
  • The children remembered camping more strongly than the expensive Disney trip.
  • Kenerson's family goal is more quality time rather than a more elaborate experience.

how can we continue to grow the business but also take a step back at the same time

Kevin Kenerson · 33:30

it was it wasn't about Disney it was about camping just spending quality time together

Kevin Kenerson · 34:30
#family time#parenting#camping#priorities

Takeaway· 3

Takeaway12:30

How Kenerson Tries to Teach Work Ethic Without Manufacturing Hardship

Kenerson acknowledges that his children do not face the same financial pressure that shaped his own drive. He and his wife give them chores and responsibilities, push them to give full effort, and pay attention to whether they support teammates as well as how they perform.

  • Kenerson grew up working and selling things from a young age.
  • His children receive chores and responsibilities.
  • The family emphasises giving full effort to whatever they undertake.
  • He values children helping and encouraging teammates, not only individual performance.
  • He admits there is no certain formula for transferring grit.

we try to push them as much as we possibly can like giving 100% in everything that we do

Kevin Kenerson · 13:00

we give them chores we give them responsibilities

Kevin Kenerson · 13:00
#work ethic#parenting#responsibility#teamwork
Takeaway21:00

Kenerson Uses Ordinary Abilities as Reasons to Keep Going

Kenerson says his continuing motivation comes from living in a state of gratitude. He deliberately notices basic abilities such as seeing, walking, running, and tasting food, then uses that gratitude to push through tired mornings.

  • His motivation is grounded in gratitude rather than financial need.
  • He focuses on basic physical abilities that are easy to overlook.
  • Gratitude makes life feel easier to him.
  • He uses it to move from tiredness into action.

I live in a state of gratitude

Kevin Kenerson · 21:00

I'm thankful to be able to see I'm thankful to be able to walk and run and all these things to taste food

Kevin Kenerson · 21:00
#gratitude#motivation#mindset#daily practice
Takeaway34:30

Kenerson Wants Growth to Make Mortgages Less Stressful

Kenerson wants Lending Hand to become widely known across Tennessee, but describes growth as a way for the team to help more people. His desired customer experience reduces stress and gives families opportunities they may not receive from another lender.

  • He wants everyone in Tennessee to know Lending Hand Mortgage.
  • He describes the company as a true partner to real estate agents.
  • He wants the team to keep helping more people as it grows.
  • The intended customer experience makes the mortgage process less stressful.

I just want to continue to help people I want our team to continue to help people

Kevin Kenerson · 35:00

this process does not have to be stressful

Kevin Kenerson · 35:30
#company mission#customer experience#mortgages#growth