Oliver Says Companies Should Do Better Before Sales Force Them
Oliver says companies often change only when declining sales show that consumer demand is moving. His more idealistic standard is to modify a harmful or inferior practice as soon as the company recognizes it, rather than waiting for customers to discover the problem and withdraw demand.
- Companies commonly respond when sales decline
- Changing demand can force a business to fix its offer
- Oliver prefers proactive responsibility to reactive correction
- A company should modify a practice it knows is not good for customers
- Consumer behavior can still create the eventual pressure for change
“a lot of companies they respond to demand, so they won't make a change until consumers demand it.”
“I wish that companies would just do the right thing initially so that you don't have to go through that process.”